Award Winning Service
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SERVICE DEPARTMENT HOURS
Monday-Thursday: 7 a.m. until 7 p.m.
Friday: 7 a.m. until 6 p.m.
Saturday: 7 a.m. until 4 p.m.
Sunday: Closed
Bill King
Operations Manager
Phone: 877-216-7474 ext. 455
Jerry O'Brian
Service Advisor
Phone: 877-216-7474 ext. 452
Jose Lopez
Service Advisor
Phone: 877-216-7474 ext. 451
Adam King
Service Advisor
Phone: 877-216-7474 ext. 453
Steve Zielak
Service Advisor
Phone: 877-216-7474 ext. 450
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Toyota Motor Sales has awarded Classic Toyota its prestigious performance-based Service Excellence Award. This award is presented to dealerships that have demonstrated a commitment to maintaining Toyota’s highest standards for customer satisfaction, training, and customer-friendly processes.
One of Classic Toyota’s primary goals is to emphasize the entire ownership experience. We want to help ensure that our customers are satisfied not only at the time of purchase, but as long as they own their vehicle. Offering top quality cars and trucks is, of course, the first step – but only the beginning. Classic Toyota strives to match the quality of our products with the finest service in the industry.
To qualify for the Service Excellence Award, dealerships must excel in a series of categories focused on increasing your satisfaction during your Toyota Service experience. Dealerships who earn this award have trained Certified Service Managers as well as continuous technician training to ensure the highest quality work on your Toyota vehicles.
While You Wait for Your Service to be Completed
- Watch TV in our comfortable leather furniture in our Customer Lounge
- Relax with a refreshment
- Connect to the Internet with your Laptop
- Your children can enjoy themselves in our Play Room located adjacent to the waiting area.
- If we are unable to complete your vehicle's maintenance while you wait, ur shuttle service will get you back to work or home.
Advantages to Regular Maintenance
To ensure that your vehicle receives first-quality service, Toyota recommends having maintenance performed by an authorized Toyota Dealership. There are some key advantages to having your car maintained by Classic Toyota:
- Factory-trained and certified technicians who fix it right the first time. In addition to passing the rigorous Toyota Certification Program, many are also certified by the National Institute for Automotive Service Excellence (ASE)
- Knowledgeable and friendly service staff
- State-of-the-art equipment and tools designed especially for your Toyota!
- Genuine Toyota Parts that are designed to keep your vehicle working at Toyota's high-quality levels
Classic Toyota has a state-of-the-art service center with the latest tools and technologies to repair your vehicle. Our service department is staffed with highly-trained auto technicians who will properly identify and repair your vehicle's problem the first time.
To schedule Toyota car repair in the Waukegan area, please complete our online service appointment form and we will get you into our facility as soon as possible. Whether you need an oil change, a tire rotation, a tune up or a major Toyota repair you can trust the quality of service you'll receive at the Classic Toyota car repair center.
Our service department, staffed with skilled ASE and Toyota Motors certified technicians, has a tremendous reputation for quality work. All of our trained advisors and technicians are committed to 100 percent customer satisfaction. Service done right, the first time.
When you visit our dealership's car repair facility be sure to check our parts, accessories, care care products and other automotive services. We stock a full line of genuine Toyota repair parts, as well as all the latest accessories to enhance your Toyota. We have a fully-stocked inventory of new Toyotas, and used cars, with some of the area's most competitive prices. The Classic Toyota finance department will get you approved for a low interest car loan in minutes. Visit us today and take care of all of your auto needs.
What Happens After I Schedule an Appointment?
Please use our online form to schedule your next service appointment, or call 877-216-7474. We are standing by to answer your questions and get you in the door as quickly as possible. Upon submitting your information we will:
- Respond to you promptly via your preferred contact method.
- Ask any additional questions required to service your vehicle.
- Confirm your appointment.
- Treat you with respect every step of the way
Protect your investment. Take it to the people who know and care the most -the service team at your Classic Toyota Dealer serving the Waukegan, IL, area.
Our service experience starts at our modern service counter
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Our clean and well-equipped shop assures you quality service
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Our waiting area is designed to be welcoming and comfortable
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Refreshments and tables are available in our customer lounge
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Children are invited to enjoy our playroom while you wait
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Shuttle service is available if you need to leave your vehicle
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